Espadín Lohi FAQ
If you have any additional questions, you can always contact our guest experience team in the website chat bubble, via our contact form here, by email at Book@EspadinLohi.com, or call us directly at 720.292.8891.
Is early check-in available?
Early check-in is available on a case-by-case basis and will be provided if the unit is clean and ready for early check-in.
Where can I find all my reservation information?
All of your reservation information is sent to the email address and phone number used during booking checkout. If you are unable to find reservation communications, please check your spam folder or reach out to guest services at 720.292.8891.
What is the cancelation policy?
Penalty-free cancellation is available if you make your cancellation request within 48 hours of booking and more than 14 days from check-in. A full rental policy can be found here.
What is the pet policy?
Pets are not allowed at Espadín LoHi.
Is the Espadín LoHi handicap accessible?
The property is ADA compliant and has both ramp access to the building, in addition to elevator access to each floor.
When is my reservation payment due?
Once a reservation request is received and confirmed by our staff, the full amount of the reservation is processed. This is normally within 24-48hrs.
What is the ‘destination fee’ applied to my reservation during checkout?
Since we do not collect a security deposit or charge additional platform fees, a “destination fee” is applied to every reservation. This covers guest experience, operational and enhanced cleaning procedures.
*Guests are still responsible for any damages that occur during the reservation and reserves the right to cancel & charge guests that deemed in violation of Effortless Stay & Espadín LoHi policies and agreements.
How does keyless entry work?
All of our properties are equipped keyless entry for secure access. Every guest receives information about how to access their rental after the reservation is confirmed. You will be given the instructions via e-mail and/or SMS/text when your check-in time starts. This is generally 4pm/MST.
What are the Espadín Lohi’s cleaning standards & practices?
Every space is professionally cleaned & disinfected after each guest. We follow strict VRMA & VRHP guidelines. For more information on vacation rental cleaning standards, visit VRMA/VRHP’s website here. Additionally, we regularly inspect properties and maintain rigorous standards in upkeep & maintenance.